Glamingo Terms of Use for Merchants

Article 1: (Purpose)

This website and mobile application ("Platform") is owned and operated by Glamingo.AI Pte. Ltd. (UEN 202553410W), a company incorporated in Singapore with its registered office at 120 Robinson Road, #15-00, Singapore 068913 ("We," "Glamingo," or "Company"). These Terms of Use ("Terms") govern your access to and use of the Platform as a Merchant. By registering as a Merchant or using our Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional policies referenced herein.

Article 2: (Definitions)

The following terms shall have the meanings set forth below:

• "Services" means all services provided by Glamingo through the Platform, including but not limited to marketplace functionality, AI-powered matching, booking management, payment processing, and analytics tools.
• "Merchant Account" means the account created by a beauty or wellness service provider to list and manage their services on the Platform.
• "Merchant" or "You" means any individual or business entity that registers to offer beauty or wellness services through the Platform.
• "Customer" means end users who book or purchase services through the Platform.
• "Content" means any information, text, images, videos, reviews, or other materials submitted by Merchants to the Platform.
• "Booking" means any appointment or service reservation made through the Platform.
• "Merchant Agreement" means the separate agreement between you and Glamingo.AI Pte. Ltd. recording the commercial terms applicable to your Merchant Account, including your commission rate and any subscription fee.
• "New Customer" has the meaning given in Article 21.2.
• "Completed Booking" has the meaning given in Article 21.4.
• "Booking Widget" means your own standalone Glamingo booking link, provided for your use on your own website, social media profiles, premises and other channels.

Article 3: (Use of Platform)

3.1 Terms Amendments

Subject to Article 3.1.1, Glamingo.AI Pte. Ltd. may amend these Terms of Use when deemed necessary. We will notify Merchants of material amendments through the Platform or by email to the address on the Merchant Account, and amended Terms will be published on the Platform with a revised "Last updated" date and version identifier. Merchants should review the Terms of Use periodically.

3.1.1 Fees are excepted from this Article

No amendment to Article 11 (Fees and Payments) or Article 21 (Marketplace Commission) that introduces a new fee, or increases or changes the basis of an existing fee, takes effect other than on the notice required by Article 11.4. Where those Articles require your acceptance, the amendment does not apply to you until you accept it.

3.2 Amendment Effectiveness

Unless separately prescribed by Glamingo.AI Pte. Ltd., and subject to Article 3.1.1, amendments to the Terms of Use come into force at the time the amended Terms of Use are displayed on the Platform. In such case, the amended Terms of Use apply for use of the Platform.

3.3 Agreement Requirement

If you do not agree to these Terms, you must not use our Platform.

3.4 Reference Copy

We recommend that you save a copy of these Terms of Use for future reference.

3.5 Acceptance and Record

Where Glamingo.AI Pte. Ltd. asks you to accept these Terms of Use, or an amendment to them, by an affirmative action in the Platform such as selecting a confirmation control, that acceptance applies to the version of the Terms identified to you at the time you accept.

Glamingo.AI Pte. Ltd. keeps a record of each acceptance, including the version accepted, the Merchant Account and user that accepted it, and the date and time of acceptance. We will provide you with that record on request.

Article 4: (Platform License and Usage Rights)

4.1 License Grant

Subject to your compliance with these Terms, Glamingo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of offering your beauty and wellness services to Customers.

4.2 Usage Restrictions

You may not:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Interfere with or disrupt the Platform's functionality through spamming, hacking, uploading computer viruses or time bombs, or any other means expressly prohibited by any provision of these Terms or by law
• Attempt to gain unauthorized access to our systems
• Use automated tools to access the Platform without permission
• Copy, reproduce, or create derivative works of the Platform

Article 5: (Suspend or Withdraw Platform Access)

5.1 Service Suspension

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

5.2 User Responsibility

You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Article 6: (Merchant Registration and Account Management)

6.1 Eligibility

To register as a Merchant, you must:

• Be a legally registered business or self-employed individual operating in Singapore
• Have all necessary licenses, permits, and qualifications required to provide the beauty and wellness services you list
• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials

6.2 Account Responsibility

You are responsible for:

• All activity that occurs under your Merchant Account
• Keeping your account information accurate and up to date
• Notifying us promptly of any unauthorized access or use of your account
• Compliance with all applicable laws and regulations in your operation of services

6.3 Account Termination

We may suspend or terminate your Merchant Account at our sole discretion if you violate these Terms or engage in fraudulent, harmful, or illegal activities.

Article 7: (Management of User Name and Password)

7.1 Password Security

Merchants may not share their User Name and Password with a third party, or lease or disclose the same to a third party.

7.2 Breach Consequences

If a Merchant breaches the provision of the preceding paragraph, Glamingo may delete the User Name and Password of the Merchant at its own discretion, and Glamingo shall not be liable even if the Merchant or a third party consequently suffers any damage.

7.3 Management Responsibility

Merchants are responsible for managing their User Name and Password.

Article 8: (Content and Intellectual Property)

8.1 Your Content

You retain ownership of Content you submit to the Platform but grant Glamingo a worldwide, royalty-free, non-exclusive license to use, display, reproduce, modify, and distribute such Content for Platform operations and marketing purposes.

8.2 Content Standards

All Content must:

• Be accurate and not misleading
• Comply with applicable laws and these Terms
• Not infringe on third-party intellectual property rights
• Be appropriate and professional in nature
• Not contain harmful, offensive, or discriminatory material

8.3 Content Restrictions

Merchants may not reprint, replicate, analyze, modify, translate, lease, sell, distribute, or create derivative works in connection with the Content without the approval of Glamingo.

8.4 Our Intellectual Property

The Platform, including its design, features, algorithms, and trademarks, is owned by Glamingo. You may not use our intellectual property without express written permission.

Article 9: (Third Party Links)

9.1 External Links

Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

9.2 No Control

We have no control over the contents of those sites or resources.

Article 10: (Merchant Obligations and Service Standards)

10.1 Service Quality

You agree to:

• Provide services that meet professional industry standards
• Honor all confirmed bookings made through the Platform
• Maintain appropriate hygiene and safety protocols
• Treat all Customers with respect and professionalism

10.2 Listing Accuracy

All information in your Listings must be:

• Accurate, complete, and up-to-date
• Compliant with applicable laws and regulations
• Free from misleading or deceptive content
• Updated promptly when circumstances change

10.3 Availability Management

You must:

• Keep your availability calendar current
• Respond promptly to booking requests
• Provide reasonable advance notice for any schedule changes
• Honor your stated operating hours and service times

Article 11: (Fees and Payments)

11.1 Platform Fees

Specific fee details are provided in your Merchant Agreement or displayed in your account dashboard.

Glamingo.AI Pte. Ltd. may charge fees for Platform services, including but not limited to:

• Marketplace commission on bookings, as set out in Article 21
• Subscription fees for merchant plans
• Additional service fees for enhanced features

Fees are payable whether or not Glamingo.AI Pte. Ltd. processes payments between Merchants and Customers. Where Glamingo.AI Pte. Ltd. does not process the underlying payment, fees are invoiced to you separately under Article 11.5.

Glamingo.AI Pte. Ltd. is not currently registered for Goods and Services Tax (GST), and no GST is charged on its fees. If Glamingo.AI Pte. Ltd. becomes GST-registered, GST will be added where chargeable and shown on the invoices issued to you.

11.2 Payment Processing

• Payments for services are made directly between Merchants and Customers. Glamingo.AI Pte. Ltd. does not currently collect or process payments between you and your Customers
• Merchants are responsible for their own payment collection and processing
• Glamingo.AI Pte. Ltd.'s fees are never collected from the Customer and are not deducted from amounts a Customer pays you. They are invoiced to you separately under Article 11.5
• You are responsible for all applicable taxes on your earnings

11.3 Future Payment Integration

Glamingo.AI Pte. Ltd. may introduce integrated payment processing in the future. If it does, additional terms will apply and will be provided to you before that processing is enabled for your Merchant Account. Those terms will set out how payments are collected and settled.

11.4 Fee Changes

We may modify our fee structure on thirty (30) days' advance notice to Merchants, given by email to the address on your Merchant Account and by notice in the Platform.

A change applies only to bookings made after the notice period ends. Bookings already made are charged at the rate in effect when they were made.

If you do not wish to accept a fee change, you may remove your listing under Article 21.9, or close your Merchant Account, at any time before it takes effect.

11.5 Billing Disputes

(a) Statements. Glamingo.AI Pte. Ltd. issues a commission statement to each Merchant monthly. Each statement lists every booking on which commission has accrued since the previous statement and the amount accrued for each.

(b) Raising a dispute. You have seven (7) days from the date a statement is issued to dispute any line on it, using the dispute function in the Platform or by writing to us at the billing contact address published in your account dashboard. A dispute must identify the booking and state the reason.

(c) Effect of raising a dispute. A disputed line is held and is not charged while it is under review. Other lines on the same statement remain payable.

(d) Resolution. Glamingo.AI Pte. Ltd. will review a disputed line and notify you of the outcome. If it is resolved in your favour, the line is cancelled. If it is not, the line becomes payable and appears on your next statement.

(e) Acceptance. A line that is not disputed within the seven (7) day window is accepted and is payable. Nothing in this Article affects any right of yours that cannot be excluded or restricted by law.

(f) Exemptions are not disputes. The no-show and cancellation exemptions in Article 21 must be claimed within the deadlines stated in that Article. The dispute window in this Article does not extend those deadlines.

Article 12: (Customer Data and Privacy)

12.1 Data Protection

You must:

• Comply with all applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore
• Only use Customer data for providing requested services
• Implement appropriate security measures to protect Customer information

12.2 Data Processing

Glamingo processes personal data in accordance with our Privacy Policy. By using the Platform, you acknowledge and agree to our data processing practices.

12.3 Marketing to Platform Customers

Personal data you receive about a Customer through the Platform is provided to you so that you can provide the service that Customer booked and follow up with them about that booking.

You must not add a Customer whose details you received through the Platform to any marketing or promotional list, and must not send them any marketing message by any means, unless that Customer has given you consent to receive it directly from you, separately from making the booking.

Where you send marketing messages to Singapore telephone numbers, you are responsible for your own obligations under the Do Not Call provisions of the Personal Data Protection Act 2012, including checking the Do Not Call Registry. Any consent a Customer has given Glamingo.AI Pte. Ltd. does not extend to you and is not a substitute for consent given to you.

12.4 Notification of Data Breaches

You must notify Glamingo.AI Pte. Ltd. without undue delay, and in any event within twenty-four (24) hours, on becoming aware of any unauthorised access to, or loss or unauthorised disclosure of, personal data you received through the Platform. You must cooperate with Glamingo.AI Pte. Ltd. in assessing the incident and in making any notification required under the Personal Data Protection Act 2012.

Article 13: (Reviews and Ratings)

13.1 Review System

Customers may leave reviews and ratings for your services. You agree that:

• Reviews are Customers' opinions and do not necessarily reflect Glamingo's views
• You will not attempt to manipulate the review system
• You may respond professionally to reviews through the Platform

13.2 Review Disputes

If you believe a review violates our content policies, you may report it through our dispute resolution process.

Article 14: (Scope of Warranty)

Glamingo publishes the Platform "as is" without any warranty of any kind, express or implied, as to the operation of the Platform, the accuracy or completeness of the information or the products or services referred to on the Platform, and/or non-infringement. To the fullest extent permissible pursuant to applicable law, Glamingo also expressly disclaims any and all liability to any person whosoever in respect of any loss, damage, death, personal injury, or other consequences whatsoever, howsoever caused or arising, suffered by any such person by their use of or reliance upon, in any way, the information contained in this Platform.

Article 15: (Prohibited Activities)

The Platform prohibits the following acts upon the use of the Platform. If Glamingo confirms that a Merchant is conducting any of the prohibited acts, Glamingo may, at its own discretion, take necessary and appropriate measures such as warning the Merchant and deletion of the merchant registration. The authority to decide the measures to be taken shall solely belong to Glamingo, and Glamingo shall not accept any inquiries or complaints concerning Glamingo's decision.

1. Act that infringes or may infringe patent rights, utility model rights, design rights, trademark rights, copyrights, trade secrets, and other intellectual property rights of Glamingo or third parties
2. Act that infringes or may infringe the property, privacy rights, or portrait rights of third parties
3. Act that is in violation of public order and morality or laws and regulations
4. Criminal act or involvement in a criminal act
5. Use of the Platform by impersonating others or use of the Platform for commercial business without Glamingo's permission
6. Act that sends harmful computer programs or files containing viruses
7. Offering services outside your stated qualifications or licenses
8. Discriminating against Customers based on protected characteristics
9. Soliciting Customers to transact outside the Platform to avoid fees
10. Creating fake accounts or manipulating ratings/reviews
11. Sharing inappropriate content or engaging in harassment
12. Competing directly with Glamingo or developing competing platforms using our data
13. Other acts that Glamingo considers to be inappropriate based on rational grounds, such as obstructing or hindering the operation of the Platform or the use of the Platform by others

Article 16: (Prohibition and Suspension of Use of Service)

16.1 Suspension Grounds

If Glamingo considers that an event corresponding to any one of the following items has occurred, Glamingo may, based on its own discretion, prohibit or suspend the use of the Platform or take other necessary measures without notification to Merchants:

1. Impairment or infringement of the reputation, credibility, or privacy of Glamingo or third parties, or there is a possibility thereof
2. Infringement of the copyrights or other intellectual property rights of Glamingo or third parties, or there is a possibility thereof
3. Loss of, damage to, or leakage of the system or data of Glamingo or third parties, or there is a possibility thereof
4. Unauthorized use of the User Name and the Password, or there is a possibility thereof
5. An illegal act, an act of inciting or facilitating an illegal act, or an act that may result in such act
6. An act of obstructing Glamingo from providing service to the Platform, or an act that may result in such act
7. An act of obstructing or hindering the use of the Platform by a third party, or an act that may result in such act
8. Breach of the Terms of Use by a Merchant
9. A Merchant had been prohibited from using the Service on grounds of previously breaching the Terms of Use or other explanatory notes prescribed by Glamingo
10. Other events based on which Glamingo considers necessary to prohibit or suspend the use of the Service or take other necessary measures

16.2 Disclosure of Reasons

If Glamingo takes measures against a Merchant such as prohibiting or suspending the use of the Platform, Glamingo will inform the Merchant of the general reason for the action, except where disclosure is prohibited by law or where doing so would compromise an active investigation.

Article 17: (Disclaimer)

17.1 Data Loss and Misuse

Glamingo shall not take any measures or be responsible in any way for any direct or indirect damage suffered by Merchants or third parties arising from the loss or leakage of data by Merchants or the use of the Service for any purpose other than the intended purpose.

17.2 Third Party Actions

Glamingo shall not be liable in any way for any damage suffered by Merchants or third parties arising from the leakage, loss, or falsification of information by a third party, unless it is resulting from Glamingo's willful act or gross negligence.

17.3 Service Interruptions

Glamingo shall not be liable in any way for any damage suffered by Merchants or third parties arising from the delay, suspension, change, termination, registration, prohibition of use, or suspension of use of the Platform and/or Service, unless it is resulting from Glamingo's willful act or gross negligence.

17.4 Indirect Damages

Glamingo shall not be liable in any way for any indirect, incidental, punitive, or derivative damage arising in relation to the Platform and/or Service (including, but not limited to, the delay, non-performance, or suspension of the Service).

17.5 Liability Cap

The liability of Glamingo against a Merchant under the Terms of Use shall be limited to the total amount of S$1,000 for each event from which the damages have arisen.

Article 18: (Termination of Service)

Glamingo may change the contents of all or a part of the Platform or suspend the provision of the Platform and/or Service without prior notice to Merchants whenever it deems necessary; provided, however, that Glamingo shall promptly notify Merchants to such effect.

Article 19: (Compensation for Damage)

If a Merchant breaches the Terms of Use, Glamingo may seek damages, seek an injunction, or any other claim against the Merchant.

Article 20: (Governing Law and Agreed Jurisdiction)

These Terms of Use shall be governed by the laws of the Republic of Singapore, without regard to choice-of-law principles. The Singapore courts shall have exclusive jurisdiction over any disputes.

Article 21: (Marketplace Commission)

21.1 What commission is charged on

Glamingo.AI Pte. Ltd. charges commission once for each New Customer you receive through the Glamingo marketplace, on that Customer's first Completed Booking with you. No commission is charged on any subsequent booking by that Customer with you, at any time.

Each subsequent marketplace booking by that Customer, while carrying no commission, is subject to a messaging fee equal to Glamingo.AI Pte. Ltd.'s cost of the booking-notification messages sent to you for that booking (a "Platform Fee" under Article 11.1). The amount depends on the number of messages sent, which varies with your booking-notification settings; it is itemised on your monthly statement under Article 11.5, and the per-message basis is set out in your Merchant Agreement. No messaging fee applies to a booking made through your Booking Widget, or to a walk-in or booking you enter yourself.

Glamingo.AI Pte. Ltd. provides two ways for a Customer to book you:

• (a) the Glamingo marketplace, where Customers discover you among other merchants; and
• (b) your Booking Widget (your own standalone Glamingo booking link), for your use on your website, your social media profiles, your premises and anywhere else you choose.

Commission is charged only on bookings made through the marketplace. No commission is ever charged on a booking made through your Booking Widget, whoever the Customer is and however long they have been your Customer.

How a Customer arrived at the marketplace does not change this. A booking made through the marketplace is chargeable whether the Customer found you by searching the marketplace, or reached it from a Glamingo article, guide, listing page, advertisement or any other referral.

21.2 New Customer

A "New Customer" is a Customer who books your services through the marketplace and who, at the time of that booking, is not already recorded in your customer records on the Platform. This includes records you created, records you imported, and records arising from an earlier booking. Customers are identified by verified mobile number.

If your plan includes customer record import, and you import a Customer's record before that Customer's first marketplace booking with you, that Customer is not a New Customer and no commission is charged for them.

21.3 Rate and basis

The commission rate applicable to you is stated in your Merchant Agreement or displayed in your account dashboard. Commission is calculated on the total value of the services booked through the Platform, as listed on the Platform at the time of booking.

21.4 Completed Booking

A booking is a "Completed Booking" when the booked appointment time has passed and the booking has not been exempted under Article 21.5 or Article 21.6. Commission accrues on completion, not on booking.

21.5 No-shows

If a Customer does not attend, no commission is charged, provided you mark the booking as a no-show in the Platform by 12:00pm (noon) on the day after the booked appointment. A booking marked as a no-show after that time remains chargeable.

21.6 Cancellations, reschedules and unmanaged bookings

• (a) If the booking is cancelled before the appointment — whether the Customer cancels through the Platform, or you record before the appointment a cancellation the Customer made to you directly — no commission is charged on that booking. If that Customer later completes a booking with you, commission is charged on that booking instead.
• (b) If you cancel the booking, commission is still charged for that Customer as a new-customer introduction. That Customer is then treated as charged-for, and no further commission is charged on their later bookings with you.
• (c) If a booking is rescheduled, commission is charged on the rescheduled booking when it completes.
• (d) A booking that is neither completed nor otherwise marked in the Platform within seven (7) days of the end of the booked appointment is treated as a Completed Booking.

21.7 Booking value

Commission is calculated on the value of the services as booked and listed on the Platform at the time of booking. It is not adjusted for what the Customer actually spends at the appointment, whether more or less, and is not affected by discounts, promotions, additional services, a refund you give the Customer, whether the service was fully delivered, or any change agreed between you and the Customer outside the Platform.

Commission is charged for introducing the Customer to you. Once a booking is a Completed Booking, or is charged under Article 21.6, the commission is payable regardless of what happens at the appointment, including where you are unable to provide the service or you refund the Customer.

21.8 Commission-free period

Where a commission-free period is agreed with you, no commission is charged on bookings completed before the commission start date stated in your Merchant Agreement or displayed in your account dashboard. Where no commission-free period is agreed, commission is charged from the date your listing goes live on the Platform.

21.9 Removing your listing

You may remove your listing from the marketplace at any time, through the Platform or by notice to Glamingo.AI Pte. Ltd. Removal takes effect prospectively:

• No commission accrues on any booking made after removal takes effect.
• Commission already accrued, and commission on bookings made before removal took effect, remains payable. This includes bookings whose appointment falls after removal.

21.10 Invoicing

Commission is invoiced and disputed under Article 11.5. Glamingo.AI Pte. Ltd. does not collect commission from Customers and does not deduct it from amounts Customers pay you.

21.11 Records

Glamingo.AI Pte. Ltd. records, for each booking, the route through which it was made, and makes your commission records available in your account dashboard.

21.12 Avoidance

Nothing in this Article restricts your use of your Booking Widget, and bookings made through it are never chargeable (Article 21.1).

What is prohibited, as an act falling under Article 15(9), is diverting a Customer who has reached you through the marketplace to any other booking route, in order to avoid commission on that Customer's first booking.